Ordering from Mr. Porter for many years and had no problems, until recently. I had placed a substantial order and one week had passed and the order was still not processed. I contacted Mr. Porter and they said due to the high volume of sales they were unable to tell me when my order would be sent. I looked at another business review website and there were over 300 complaints similar to mine. Subsequently I contacted Mr. Porter again and I got the same answer, so I cancelled my order. So disappointed. They don't seem to care about the customers anymore.