I was not immediately sent an invoice to my email, I did have to call but the number on their site at the bottom of the home screen does work and if you press 0 you are directed to a real and helpful person. I was sent an emailed invoice during the call and was also informed they are currently up to date on orders and processing shouldn't take more than 5 days and after that I will be emailed with a tracking number. I have high hope I will receive my order. I will update when my items are received with pics!