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Kym D.

California

Contributor Level

Total Points
171

2 Reviews by Kym

  • Beachsissi

6/15/22
Verified purchase

Same as everyone else. Ordered a bunch of swimsuits, the quality was horrible, and I notified them immediately. Got the old you can buy more suits for half price, get $3 back per item, or pay for return to China. I actually read their return policy on their site before buying and it is so cleverly worded and very unclear. They don't mention any of this nonsense in their policy, only after you contact them to return. I told them they need to have easy returns for swimwear as it needs to be tried on. In addition, the quality is lacking and sizing are way off. Will be contesting my charge with Amex as their policy is not clearly stated and they appear to be scamming consumers. There are other sites you can purchase from in China that offer easy returns and are decent quality so it can be done!

Tip for consumers:
No returns. Better make sure you want to keep everything.

Products used:
None

Service
Value
Shipping
Returns
Quality
  • Wholesale Airtrack

4/23/20

What a disappointment. Waited forever for it to ship then finally after I filed a grievance they shipped it. Arrived and it won't hold air. They told me to spray it down with soapy water and look for bubbles, which we did. The entire seam on one side is completely broken. Now I'm waiting on a glue repair kit (that I had to purchase myself) so I can repair my defective $1100 airtrack myself. No guarantee it will even work. I agree with the other post that says they don't respond after they have your money. My daughter is devastatedplease save yourself the money and time and purchase elsewhere.

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ella c. – Wholesale Airtrack Rep

Dear customer,
The order was placed on 30, March and delivered on 10, April. It's super fast shipping in this crazy time.
Since you didn't accept us to send you a new item as a replacement, we already gave you a full refund on 21, April, it's quite fair for you to repair the item by yourself.
Thanks

Kym Has Earned 11 Votes

Kym D.'s review of Wholesale Airtrack earned 9 Very Helpful votes

Kym D.'s review of Beachsissi earned 2 Very Helpful votes

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