Lala M.

First, why the hell do they make us go through their automated phone service to reach someone? Today I called and had to go through the whole process, after 25 minutes, I finally got a live person. That person said they could help me. We went through the entire reason why I was calling and he couldn't help me. I asked to speak to a supervisor and he said he would connect me with one, I was on hold for 59 minutes when XFINITY ended my call. I didn't get no where just a lot of wasted time. I had to call back, go through the whole arduous task of reaching a real person. When that person came on, I explained my plight and they promised to help me. He told me that I have a DVR and that I should be able to record. I asked how can I record because the repair man that came to my house told me he didn't have a DVR to replace he would install a "TV BOX". I thought he would make a notation on my account showing TV Box and no DVR. Today when I called, I was told by customer service that I have a DVR and that I should record. I turned on the TV, before when I had the DVR, it would give me the option to record, nothing shows up and has never showed for as long as I have had the tv box. He insisted that I could record, he checked other things out and then said, I will have to put you over to technical. I said absolutely not, I want to speak to a manager. He said he was connecting, I was on hold for 59 minutes when xfinity dropped my call. I tried calling again, I'm not going on three hours on the phone, when I get an automated service. I wanted to ask, why am I being charged $131 for a bundle that includes DVR and have no DVR box and cannot record anything and am also getting charged $9 for a TV box on top of the DVR service? I have dealt with this for 11 months, I have called ever month when I get my bill, only to get nowhere but get charged for services I'm not getting and charged for equipment I don't have. Once, I gave the serial number on the tv box to a customer service person, she said, you're right, this isn't a DVR BUT I CONTINUE TO GET CHARGED FOR IT! I'M SO TIRED OF GETTING NO WHERE AND HAVE FINALLY DECIDED TO SEVER this business relationship. I will be streaming from now on!

Jenn-Air products are not worth the money or the headache! We have been through TWO Jenn-Air double ovens with convection in the last 5 years. They both came with self cleaning and was told by the service repair man that selling this feature is an oxymoron: Use it and it will fry your mother board. I had no idea! With the first oven, I used once a year, that's what fried the motherboard. We went ahead and got another one and this time I followed the service repairman's advice: I didn't use the cleaning function at all (How much is this added feature to an oven AND YOU CANNOT USE?) and the motherboard burnt out again. Was it because I used the convection oven this time? After our second one went out, we were told it would cost $2800 to repair, that we are better off buying something new and not Jenn-Air but before you do that, call them again and tell them this is your second oven in less than 5 years., they might do something for you. We called, and the women who happened to be on the end of the call, didn't try to work with us, did try anything! We are SOL! AND ANOTHER $5000 OUT OF POCKET! AGAIN! DO NOT BE SOLD ON "HIGH LINE APPLIANCE". DO NOT BE SOLD ON LUXURY BRAND! DO NOT BE SOLD BEAUTY! THIS COMPANY SUCKS! AND THEY FRANKLY DON'T GIVE A DAMN, DARLING!