Neither the seller or Aliexpress did anything to correct the problem. I only got robot replies or nonsense and run around, asking me if I could still use the product, if I could send pictures of the product, when I REPEATEDLY told them that I didn't get anything to use or photograph just an empty bag. For some reason Aliexpress sided with the seller and did not issue me a refund. I imagine that is always the case. This is a company that protects scammers! Stay away!