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Lance H.

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Total Points
164
0
1

2 Reviews by Lance

Design Within Reach

  • Design Within Reach

“Zero Customer Service - Manager won't even respond”
12/8/21

Purchase a $6,000+ Eames Lounge Chair from Design Within Reach and it broke out of warranty. All we wanted was repair information/referral so we can send it away for repair. Contacted them by phone & email every month for 9 months and our enquiry is still not answered. Last contact was a phone call and follow-up email to the store manager 31 days ago and they have still not responded.

Products used:
Eames Lounge Chair from Design Within Reach

Service
Returns
Design Within Reach product 1
Design Within Reach product 2
  • Comments (0)
  • 3.9K Views
Helpful  (4)
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Alibaba

  • Alibaba

“Made The Process Easy”
2/26/20

The Alibaba system made it easy to communicate with all the suppliers on design production and shipping. It was also easy yo arrange payments through Alibaba. I didn't need the Alibaba guarantee but it was nice to know it was there.

Alibaba product 0
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Lance Has Earned 4 Votes

Lance H.'s review of Design Within Reach earned 4 Very Helpful votes

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