Larry C.

It is unfortunate that West End Motorsports is still operating and bilking consumers out of their hard earned money. I recently ordered mufflers for my ride. After selecting my ride and the mufflers, I emailed them to make sure my selection was for a pair as it was stated as mufflers (plural) and verify price. I received confirmation back that it was for a pair. I had open the end flap, and taken out the whole packed assembly with the muffler, because I only received one, and took it out to fit it up next to the bike. It was obvious it was the wrong pipe. At some point the website apparently change the model selection when I was going back-and-forth, looking at different mufflers, and I did not catch it on the cart page, which ending up with the wrong part ordered. Okay…oops. I proceeded to call the company and was yelled at angrily and told that it was my fault and that I would have to pay return shipping. Once received, then I could order the correct part. I didn't wish to argue so I paid the return shipping fee. There was no mention of a restocking fee and I did not think to ask as I had already looked at the website FAQ's link and the Contact Us link, and neither mentioned one.
I re-boxed the muffler exactly the way it came and taped the end shut. I printed out the return label and sent it back. When I didn't hear anything, I contacted them again through email and they told me I had not included the return shipping form. When I went to fill out the return form I, for the first time saw that they were charging a restocking fee. This fee was 20% of the purchase! I again called to talk to them about this and was screamed at over the phone by the owner and told that I should've seen that before when I ordered the part. The owner kept talking over me to the point I had to yell back just to stop him and speak. When I explained that it was ridiculously high, he said it,"takes a lot of time to unpack, inspect, and repack the item" and that "the return policy is clearly on the website". Any reputable company puts their shipping policies under the FAQ' S or contact us links. Instead, they buried it in an obscure link on the website called "web links"; the owner (he claimed) told me that he just copied the website from another company.
Reputable companies use "web links" to put things that are of interest to customers who order their products, such as links to things or places relevant to the product they sell. By burying their policy, in an obscure place, they make a lot of extra money, at your expense, in exorbitant restocking fees. They have nothing to offer you except to scam you out of your cash through a deceptive website and hidden policy. This business is nothing but a drop shipper; I bought the exact same mufflers from the manufacturer as I would have repurchased, for the exact same price and free shipping. The Manufacturers shipping label was from the identical address as the wrong item sent by West End Motorsports, which screams drop shipper. Manufacturer has no restocking fee rip offs, and their shipping policies clearly stated in the FAQ's link like any reputable company. I recommend you stay with the bigger, proven businesses that clearly state their policies, in a place that can be found easily and can carry on a reasonable discourse to resolve problems. Not just yell at you to hide their incapability to be a professional company.