The web site said it would be shipped from Los Angeles, California and I would have the product in 5 to 7 days. Here it is 5 weeks later and all and all I get is a tracking number that says it is in transit be patient. Low and behold it is in China not the USA. All it gives is a contact email to get help. The email comes back as no such address. Why someone does not want to help me is a mystery I'm fixing to notify my credit card company that this is a scam not to be trusted.