They changed their Returns policy without telling customers and would not provide the pre-paid label that SHOULD HAVE been in my order. One rep told me it wasn't a problem to send me one, another rep told me she had NO IDEA what I was talking about and told me they couldn't accommodate their error. They seem like a great company, but it's all lip service. Don't buy from them. The custumes look cute, but they're crap materials. You even had to put together the petticoat! You have to insert all the wiring! RIDICULOUS.