Laura D.

The professionals at TSI were exactly that. Professional! Everything from the initial contact to to delivery went smoothly. Kathy at the main office in PA was extremely responsive and helpful in detailing the care and options available for my shipment (transport of a rare antique sewing cabinet from CA to TX) and made me feel valued as a customer. I was kept informed regarding when the cabinet had been collected, as well as the approximate delivery date. When the cabinet finally arrived, the men delivering and unpacking the cabinet arrived on time and were both friendly and courteous. They un-crated the cabinet on my front porch before carrying it to the exact location I indicated. They encouraged me to inspect the machine... not one scratch! I can not thank TSU enough as they handled this treasured antique as if it were their own.

I had my doubts that the custom scent concocted for me at an event could be matched but I truly love it so I gave Scentmatchers a try. They were meticulous and took extra time to evaluate and order additional ingredients. They stayed in touch with me throughout the process alerting me that this was a difficult match to make. In the end the product they delivered was great! The bottles were lovely. On first sniff I could tell there was a slight difference so I compared the original to the match... OK - keep in mind this is a completely original scent I am trying to have matched and not a known brand name perfume! But, yes, on first sniff there was a difference - the original seemed to have a deeper, richer first sniff - BUT once on my wrist and definitely after a couple of minutes the two scents were virtually identical. Not sure how that works I am very happy with the end result!