I ordered items for my grandson's first birthday. I paid $10 extra to have items sent faster. I called when they did not arrive at promised date. They said they had mistakenly shipped it regular mail and it wouldn't arrive before party. They promised to refund my $10 and send shipping labels when items arrived for free shipping. Now they say refund will take 5-10 business days and shipping labels take 24 hours before emailed. Wow... they collected by money the day I ordered. Very dissatisfied!