To be honest I'm not going to slam on the food from this company itself, although it's pretty overpriced. It seems like this place is going slowly downhill though. They used to just charge for the food. Then they added a delivery food unless you put in a large order. Then they started losing some of the deals. There used to be a variety - some picked for you, some site-wide, some daily deals, there was a fairly large number to choose from, many tailored just for you. Now it seems to be a lot fewer, a very small discount, and often for the same things that just aren't interesting.
Now it's even gotten more annoying, to the point where I'm wondering if I want to continue to order from them. There are a few things that I do like from them, some of them quite a bit, and will treat myself to even though they're overpriced. However I usually order less frequently than the usual two-week period (maybe once every month and a half or so, which also lets me save up multiple things to get at once to save on the delivery fee).
This wasn't too bad since you can at least sign up for a "we're stopping by tomorrow" text reminder which would remind me to either order through their website or use the handy "skip this date" thing on the website. Now however they're switched to a "Smart experience" thing where you can't even do this. It's supposedly that they stop by "when you want something" but... as far as I can tell nothing has changed. They still stop by every two weeks, and now you don't have the option to just tell them "no, skip this date" which means that I'll have to get interrupted in my workday for absolutely nothing and just get further annoyed.
So just know what you're getting into with this - the food isn't amazing but it's not bad overall (some things I hate, a few things I actually love), and it's convenient to have it delivered. But (to me anyhow) it's overpriced, and just know that you're signing up to have them constantly want you to buy.
Edited to add: I had forgotten to mention - there is also no email option to try that route to just see if I can let them know to stop by (not that I'd bet it would work), and their automated chat program is both unhelpful and annoying, with loud popping sounds every time it "types" at you.
I will add though that my driver that usually delivers here at least is a nice guy, and will do his best to help me out.