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Received an £18 bead that looked nothing like the picture, emailed to ask for a replacement and was advised I would have to pay over £10 to send this back and receive a replacement!
Lost a lifetime customer, stick to pandora
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We're so sorry to see that we let you down, Laura. We'd like to look further into this with you. Could you please send us a email to cs@soufeel.com with your order number and more details?