Laura S.

How this company is still allowed to trade is a mystery to me. Ordering is easy and smooth but then the nightmare begins. Ordered 22 boxes of very large porcelain tiles which arrived 2 weeks later than promised and half of them smashed to pieces. The boxes were not neatly stacked or secured and looked like they'd been thrown onto the palette from a great height. Complained to Fergusons who assured me new boxes would be despatched free of charge. 25 phone calls, 5 live chats, 4 emails and 6 weeks later, still no replacements arrived. I never spoke to the same customer service agent twice and each one I did speak to had never heard of the previous one. Having run out of time and not having enough tiles to complete my work, I arranged to return them and get a refund. I was told to expect an email with the Returns Label attached. 2 weeks later, no email or label. Called again, no record of requesting a return so set it up again. Label arrived and collection date set for a week later. Collection day came and went, no show. Called Fergusons at 4:30 and was put on hold for 30 minutes while she tracked down the pick up driver. Was told he was delayed due to traffic and was 3 hours behind schedule but would DEFINITELY be arriving late in the evening. Nope, that didn't happen either and haven't heard another word from them. They give an Oscar winning performance on the phone and fill you with convincing assurances which never materialize. Just wish I'd read the reviews before ordering from this company so don't waste your time or money with them.

I'm from the UK and hired KEL (now LawyerASAP) in January 2016 to help with my immigration into America. I was offered a start-to-finish package deal to obtain US Citizenship for a set fee of $5000. 00 which I paid up front. That was the first and last time I was ever able to speak to an attorney at that firm. My file would go dead for months at a time and I was never able to get through to anyone on the phone. Their phone numbers kept changing, their offices kept moving, their lawyers and paralegals kept changing. It was a full time job just tracking them down all the time. In the end I had to side-step them completely and deal with Homeland Security myself. I sent dozens of emails and left dozens of voicemails in November alone and didn't get a single response. The only thing they are efficient at is getting your money up front but once they have your money, they and your money disappear. I wish I'd have read the horrendous reviews before hiring them but it's a lesson learned. Do yourselves a favor and avoid this firm like the plague. Don't be fooled by their initial professionalism as it only lasts as long as it takes them to bank your money. Laura Stevens.