My husband ordered a bag back in October. When it arrived, it didn't match the pictures nor the product description. He contacted Galls customer service and after more than 8 weeks of run around and no return calls at all even though they promised multiple times, I've finally received a refund. However, that refund is $12 short of my purchase price. We have decided that fighting for that $12 is not worth the aggravation.
Buyer beware!