Laurence K.

Without doubt this is the worst merchant company I have ever had
The misfortune to deal with!

Full disclosure everything started out pretty well
I would submit an American Express card from my customer and they would process it within about 72 hours charging me a nominal fee of about 3 1/2% ( as promised)
So that's what I signed up for a little did I know this was a perfect bait and switch?

So recently I charged another American Express card and this time I was charged 9%.?
My phone calls were useless you're on hold for 45 minutes if you're lucky before they cut you off?!

I was dealing with Kira Grissett and then her associate Felix Thompson and both of them giave me nothing but lip service but in the end were either totally incompetent or deliberately miss -lead me?

I have been in my business for 30+ years and I've never been treated in such a disgusting fashion

I know they strive for those rave reviews to help secure a possible raise well if their boss reads this I hope he/ she realize how poorly they treat their customers?
I waited 14 days for this thing to process before I got any monies not to mention the exorbitant fees attached.
If you can find another merchant company my suggestion is... run don't walk my next course is to the Better Business Bureau these big tech companies try and bully the little guy and unless someone stands up they get away with it I've been in my own business for 30+ years and I'm not going to take it anymore
Larry K NJ

Please do not buy any furniture from Ashley furniture save your hard, earned money and go somewhere else you'll thank me later!
1) The furniture is made very poorly it doesn't last more than about a year!
And what's worse they refuse to stand by their so-called warranties
2) We spent over $3000 for a couch including a $200 for a 5 year warranty.
3) Now we find out (13months later) that the warranty is not worth the paper it is written on…Yes labor is up after one year (true) but what about the five year warranty I now discover that too is useless anyway…
4)The best they can do is send someone out to inspect it,. Oh and that's another $150 but it cannot be repaired since this particular product is discontinued and parts are no longer available and they call this customer service?
5) They told us in the store they stand behind everything they sell AND they manufacture their own furniture?
6) That seems to be a Bait and Switch, because somehow their own manufactured couchwith all the parts is discontinued.?

If you read the so called Ashley Regency newsletter they claim to be putting the best foot forward putting the customers in focus etc. etc. Nothing could be further from the truth. Find another furniture home, this one gets a solid D

I have filed a report with the Better Business Bureau