Lauren G.

I am a college student, and was ordering a book for my ASL class. Found a good price and ordered one through them, and even paid extra for faster shipping because I had a quiz the first week of class I needed the book for. Ordered and got the conformation email on Sunday, but never received an email saying it had been shipped, so I logged into their website that Thursday, just to see my order had been cancelled! I understand things happen, but could they not send an email or anything to notify me of this? I wasted 4 days waiting for this book that I need asap! I called customer service to see why this occurred and ensure that I get my refund, and she told me this happened because they were out of stock... my question is why make it available to purchase in the first place? If they have no stock don't allow customers to order and pay! Terrible communication and customer service. Currently waiting for me refund.