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Don; t you just hate when your pleasure toy stops working when you need it most? I was so angry. I wanted to smash it and call Lelo all possible names. I contacted them ready to do that. However, it had been more than a year since I bought the toy and I knew the rules. It took some time to get a reply. After 12 months, there is nothing we can do, you cannot return the toy and you cannot get a new one. Anger was growing. Then the good news. 50% off for a new toy. Well, much better than nothing, right? So I accepted. All in all, an unpleasant experience but I knew their rules and it turned out to be a good outcome.
Tip for consumers:
I contacted them by e-mail.
Products used:
I bought a new one for 50% off.
Lauren H.'s review of LELO earned a Very Helpful vote
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The title says it all. Usually, when you contact customer service (most companies), you get a...
