I've been using WP as a distributor for multiple natural pet supply stores for a few years and have never had an experience even remotely similar to the other users. They aren't an online pet store but a pet supply store carrying all kinds of accessories, toys, clothing, chews, treats, etc. They have a huge variety of stuff-it's awesome to just search for what you're looking for. If they are out of stock on a item. They call and let you know. Then, it says on the invoice when the rest of the items are expected to come in.