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I have been trying to get a refund for my trip to Disney which was canceled due to Covid 19. I had no idea when booking this trip on line that I was being redirected to Get A Room. After countless hours waiting on hold and providing proof that the hotel was honoring all refunds I have still not received my refund. Not to mention that the hotel has since closed. This company has my money and I have now been forced to file a complaint with the BBB and dispute the charge with my credit card company. I will never book another hotel online as a result of this nightmare. I understand volumes are high but the inability of these companies to respond and issue refunds appropriately is unbelievable.
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
On 4/7 I received an email that my refund had been approved and processed. It said 3-5 business days for a refund. NO REFUND. On 4/17 I followed up with the agent that said I would receive the refund and received another response that I should be patient and it may take up to 10 more days. It is now over 60 DAYS SINCE I STARTED this process and I have been more than patient. I have also reported them to the BBB.
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Laurie,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. If this review is about a pending refund due to the impact of Covid -19, our response times are longer than normal. We are working diligently with all of our suppliers to get approval and expedite your refunds. We appreciate your patronage and deeply apologize for the inconvenience caused by this global pandemic. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.