Laurie Y.

Finally gave up and after being good customers for 4 years I've cancelled our 3 medical office accounts. The technical support is worse than non existent. 10 days down, about 24 cumulative hours on the phone(mostly on hold) trying to get this fixed, 3 case managers, 3 supervisors and nothing. When I finally told them to cancel the accounts I get the "Oh we're so sorry" phone call and "let me get our best team working on it". Nope, I wanted the best team 10 days ago. Solutionreach admitted that their current tech support were poorly trained due to covid. Sorry, not an excuse. If you can't service your product properly you can't service my practice. Oh... and they charged our credit card while all this was going on. Stay away, they are not the company they use to be.