Larry J.

I ordered this umbrella for a party that I was having.
When it arrived the lights did not function. I contacted CS and within four hours was given instructions on what to check. I ran through the checks but still no lights and I contacted them. Again, within a couple of hours I received a response apologizing for the difficulties and an offer was made to replace it at no cost to me and to do what I wanted with the defective one. Since my event was over, I had no need for another one and I had located and repaired the wiring three days later and now the lights worked. I explained to the rep that the issue was resolved and no longer required a refund or replacement that I would just keep it and find a use for it.
They refunded the purchase price anyway with the explanation that because of the defect it did not work for my event!
This is way beyond good or great customer service, it is OUTSTANDING!

Do not hesitate to purchase products from this company. They stand behind their products completely!