Lawrence H.

For years I've been a satisfied customer...until Christmas of 2023. The products are fine. The customer service is not what it once was. A simple return became a major ordeal. The communication from Duluth was poor and misleading. The refund took twice as long to receive as they said it would. Other items that I ordered were out of stock. I understand that sometimes happens but they took a long time to tell me it wasn't coming. If I ever find myself inside a Duluth store I may buy again, but not online.