Lawrence K.

I had three recent service requests and two of them were horrible experiences. First request, my wife was stranded on a major highway less than a mile from an exit. It took the service folks 2.5 hours to reach her regardless that they called 2 hours earlier saying they were on their way and would be there in 10 minutes. Once AAA sends a service tech they wash their hands of the experience. She waited in the rain over 2 hours for the tow to take place. I sent an email to the corporate office, it took them over a week to respond. And not much sympathy from them at all.

Second issue, I called AAA at 9:30 a.m. and they took all of my information, transferred me to another AAA location, they asked me again for all of the same information, including where my vehicle was stranded. Long story short, 7 hours later at 4:45 pm still no pick up or service from AAA. No communication or follow up. I had to call AAA again and reenter all of my information, no apology, no compassion, just robotic name and card number sir. No concern that somebody dropped the ball earlier and left me stranded all day. My car sat there for 7 hours and now I have to rent a car because the service station will be closed by the time my car gets towed to them. AAA should be named FFF because that is the grade they get for customer service an F!