Nigel L.

So i was excited to use the travel portal because I got a new card I booked an hotel and to my understanding it was pretty good but I soon after I bought the hotel everything change the taxes on the hotel was $1500 in total which the room that I bought was only $2100 that's more than 50% in tax for 3kid ages 4-9 and 2 adults 149 per night for 7 day. I did the Amex price guaranteed and i was declined for what reason I don't know they say that's what the hotel charges them but when I speak to the hotel, they said it's American express by this time it's already a back and forth thing and I still pay more taxes at the hotel and there's more to the story too.