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I bought PC items for 3000$ on NewEgg Canada and the carrier (Purolator) just delivered the package in front of my door on the road as I was not at home. The packages were obviously stolen. I contacted Purolator who told me to check with the neighbors or if the package was not carefully hidden by the carrier. This was not the case, and Purolator eventually confirmed that they just put the package not hidden at all, and that I needed to see with Newegg for next steps, that they could do nothing. End of the story: I issued 3 claims to Newegg, with a police report, they denied all. On its side, Purolator had the nerves to send me a survey to measure my satisfaction, but when I clicked on the link, I had a message saying that it was a mistake that they sent the survey to me.
Tip for consumers:
Avoid Purolator. If you do use them, even if they tell you that the delivery will happen in 10 days, stay all days at home until you get your package to catch it immediately once delivered, if it happens to be delivered. If there is a problem, do not expect them to help you, they will push back to the merchant to whom you purchased your goods.
Products used:
Nothing yet since I have only received 1/5 of my PC components, the ones that cost less than 10% of what has been stolen.
I bought PC items for 3000$ on NewEgg Canada and the carrier (Purolator) just delivered the package in front of my door on the road as I was not at home. The packages were obviously stolen. I contacted Purolator who told me to check with the neighbors or if the package was not carefully hidden by the carrier. This was not the case, and Purolator eventually confirmed that they just put the package not hidden at all, and that I needed to see with Newegg for next steps. Newegg issues 2 claims but denied it eventually (no email, I needed to call to get some news) because "it has been correctly delivered". However when you check their Canada delivery policy page it is written carriers MUST check if they can put the package in a safe place. So they are just not consistent & honest with that.
Updates: after getting a police report and advice from the OPC I reissued a claim. Which was denied all the same by NewEgg. Besides, Purolator had the nerves to send me a survey to measure my satisfaction, but when I clicked on the link, I had a message saying that it was a mistake that they sent the survey to me.
Tip for consumers:
Avoid any delivery on Newegg requiring Purolator. Do not expect Newegg to help you with delivery services or give you any clue of their denying logic. If you do use Newegg, even if they tell you that the delivery will happen in 10 days, stay all days at home until you get your package to catch it immediately once delivered, if it happens to be delivered.
Products used:
Nothing yet since I have only received 1/5 of my PC components, the ones that cost less than 10% of what has been stolen.
L hasn’t received any thanks yous.
L doesn’t have any fans yet.
L isn’t following anybody yet.
Empty.
