L D.

I wasn't going to write a review but after 30 days of back-and-forth emails, I've decided to make sure no one ever uses this service.
I have managed to keep track of my work since I started composing on a Mac SE in 1990, yet Carbonite corrupted ALL my creative work - musical compositions I have composed over the past 15 years. I connected my computer to a wired connection and spent days backing up files. The app said the back-up was complete, and there were green circles by all the folders, however the backup apparently did not finish.

When I reached out to customer support, I was told I needed to see a green dot next to every file in every folder, even if the app said it was complete, to verify the upload. It is extremely unreasonable to ask the customer to double check the App by sorting through 80 gigs of files. Nonetheless, after the restore, I had a file tree filled with nothing but corrupted files.

If that weren't enough, I was using the free trial when I reached out to them about issues getting my files back. It took them so long to get back to me, the free trial ended, and I had to pay for the service to get help. I was told I could get a refund. 25 days later, I am still going back and forth over email with DAYS between responses waiting to get a refund. I've been asked to give the last 4 of my card number, my address, the amount of data I backed up, my account creation date...on and on trying to prove I paid them so I can get a refund. Why is this so difficult to get done? Once my account hits 30 days, I won't be eligible for a refund according to their policy. I do not feel confident I will ever see the refund.

I STRONGLY suggest you look elsewhere for cloud backups. The loss of my original work was tragic, and now I've had to pay them for this crappy service, and their total inability to resolve customer issues with any sense of efficiency or urgency.