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Leah B.

Contributor Level

Total Points
82

1 Review by Leah

  • BHLDN

6/15/21

BEWARE THE FINE PRINT. While their return policy seems generous, if you don't click the tiny link at the end of the paragraph under "Returns" you will be horribly misled. DECEPTIVE wording.

Here is their return policy:
"Our hope is that you are completely satisfied with your BHLDN purchase. If you aren't, we are happy to accept your return or exchange; please keep in mind that merchandise must not be worn, washed or altered, and must be free of stains, pet hair, floor debris, and pin marks.

Merchandise must have all tags attached and be returned in original packaging. Most items must be shipped back to us and cannot be returned to a store. Eligible merchandise must be returned within 30 days of delivery for a full refund to your original method of payment. We offer free returns for any US order! View our complete return policy and/or start your return online here."

If you don't click "here" you won't understand that anything ending in $. 99 cannot be returned. Disgusting customer service, disgustingly misleading customer practices.

Tip for consumers:
Return the WHOLE return policy

Products used:
Wedding dress

Service
Value
Shipping
Returns
Quality

Leah Has Earned 2 Votes

Leah B.'s review of BHLDN earned 2 Very Helpful votes

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