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You can't talk to a person. When you do they say they transfer you then it hangs up! They wont send you the paperwork so that you get your provisional credit. So you get victimized twice once by who ever hacked your account. Then again by DIRECT EXPRESS! Because they don't want to give your money back. Plus they stick it to you again by making you pay for another card. So then it's at least 90 days before you get your money back. They know your are on a FIXED INCOME They could careless about the customer and apparently our Government doesn't care either how poorly they treat their customers / citizens that are disabled!
Tip for consumers:
This is theDIRECT EXPRESS CARD THE GOVERNMENT PUTS YOUR SOCIAL SECURITY PAYMENTS ON
My card has been hacked 2! Times in 6 months I live alone on a fixed income. Anyway they won't put the money taken back also they charge you for a replacement card. On top of that they are rude like you did something to them! When your the one who has been victimized by first the hacker aand then Direct Express!
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I lost my card so I called to get a replacement card and they told me that under fraud...
I have a card through direct Express that was given to me by the social security administration....
