Unbelievable. I've been ordering from this company since I was 15 years old. (14 years!) last year they sent me a pack that was tangly, dry and just plain terrible. I sent them an email and they pretty much ignored me after I sent in photos of the 3 week old hair, blaming me that I didn't know how to care for them (14 years of experience with extensions) I decided to give them a chance and order my usual color one more time. I paid 270$ for a double wefted 24 inch set which was supposed to be 210g instead of 110g. The set only weighed 180g I have a scale. The set was not the right color it was a dark brown instead of a blonde, with the tag re attached to try fool me? When I went back on the website my color was "sold out" so they attached a tag with my usual color number to a completely different set. So shady! When I told them about this they told me that all extensions have a "slight variation in batches " and that on the website it looked like the correct hair. Ummmm little did they know I've ordered it for years and had a old set with the same color. They are just a bunch of scammers. A friend of mine just ordered a set of number 60 blonde in a 22 inch. She received a 20 inch medium blonde with the wrong tag also. I will NEVER. Ever! Order from these people ever again. Save your money and order Fullshine hair off amazon with a guaranteed return if you're not happy.