I placed my first order recently and I had a great experience. The shipment was received a couple of days after ordering, well packed and with a long shelf life. This is a small family owned company and the owner responded very quickly to my question sent using the email contact form (responded on Sunday). I did try by phone and did not reach a person but the contact form worked efficiently. I don't see that as uncommon with a small operation, although I understand it could be frustrating. Happy experience for us. will use again.