Lee M.

The products are really good and it's easy to find my size and items that interest me. I haven't been impressed with the service at Hollister lately. The sales associates are sort of standoffish and not welcoming at all. I was pretty much ignored even as I walked around the store looking for what I wanted. I eventually approached one staff member myself. Their tone and interest wasn't that great and I actually was left feeling that I wish I could find the items somewhere else so I would not have to shop there.
It happened the next time as well. Even when I thanked them for their service, I didn't get that great a response.

Hollister used to be much better with their customers I feel. I'm not really that motivated to return any time soon. Good customer service matters in my opinion.