Lee N.

Thieves. I paid for a phone for my son's Birthday gift that was never shipped to me, never refunded and never received notice that it was out of stock upon ordering. When I contacted customer service 2 weeks after placing the order and it not being received I had no response then after threatening to send matter to my lawyer they offered to send a different item but told me it was my responsibility to follow up on orders and I had to fight to get tracking and order information on the second order!

The Gearbest online tracking system stated the order didn't exist, but the phone cases on the same order somehow arrived without the phone.

When I told the rep Gearbest screwed up (after sending him clear documentation proving so) he denied any mistake being made and debated the issue with me.

I have never seen an error handled with such carelessness and disregard for brand trust.

Gearbest took payment, but did not send my phone, did not refund, did not voluntarily follow up on my order, and if not for stating I'd seek legal intervention on the order error it points that Gearbest would have kept my money without fulfilling their obligation.
That is indeed theft and nothing less than poor ethical business practices.