Lenny N.

Been a customer for over 15 years, and they have never, ever lost a package. If there's an incident, it's not their fault. Once a package from France was delivered to the wrong warehouse - there's a bunch of them next to each other at their location - and they assisted in the search, contacted DHL, and found it about 6 weeks later!
Another time I didn't notice one of the orders wasn't registered for over 2 months, after contacting the chat support, they literally added it to my locker with photos within 3 minutes - turns out the label was damaged and they couldn't identify who it belonged to, but photographed and stored it safely, for months!

I'm a physical media collector (DVDs, BDs, UHD, CD discs, etc) since 1998, and cannot imagine how I'd have been able to buy half the stuff without the help of Alfaparcel's forwarding service! Been using them for more than 11 years, and their packaging is still the best, everything comes thoroughly covered in bubble wrap, an 'Ace Ventura' couldn't destroy the box during delivery, and some tried!