After carefully following the process, I received just dress shirt that my 12-year-old son would not fit into. As I was traveling and wasn't able to open the package for a few weeks after I received it, apparently there is no way to return or have re-cut a Hockaday product after 7 DAYS FROM RECEIPT! I have been unable to contact their service department, as they make it very difficult, very difficult to get any service support at all. Very, very disappointed in the whole process.