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Well, to start I may not be the most computer savvy person in the world but I signed up a few yrs ago forgot about renewal and hit with a charge unexpectedly, oh well.
So I thought that I would be proactive and renew before hand, smart me got a better price, now the vpn is looking for a password that I don't know.
Spent some time chatting online, kept getting bumped with no resolution, then I emailed to support and it's been a week or more with no word back, shall I cancel...?!?!
Add this I'm not robot is for losers...!
You sent me the email requesting feed back.
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Empty.
Ouch! Cannot even join. The email, which you need to join the service for their free 10GB/mo...
Generally speaking is ok but I do not like being disconnected about every hour and then...
Thank you for your feedback. Please advise your ticket number so we can check with support. Meanwhile, please do email support on support@zoogvpn.com and they will be happy to resolve your issue. While checking with support they advise that no ticket has been opened with them.
Update: Understand your issue was with the macOS app which is requesting an Administrator password to authorise VPN connections, not your ZoogVPN password.