Greg W.

I entered the Family Dollar Store at 1208 Westover Hills Blvd in Richmond,VA.

Store: *******

My reasoning for coming to the store was to complete a financial cash transaction also to purchase some household goods.

I wanted to complete my financial transaction first. So I went to the first register. I was the only customer in line waiting. The cashier was sitting down sleeping behind the counter. I spoke to the cashier and told her I'm waiting for you're help.

Cashier didn't help me until waiting for 10 minutes. Cashier asked me what do you want.
I explained to her I've been waiting here for 10 minutes and I needed to make a financial transaction.

Cashier then replied, what for. I told her I need to put a balance on a gift card. The cashier then responded using profanity. She commented " I don't know why these mother $#*!ing people keep coming in here to do this.They can make these gift card transactions any were. I wish they take this $#*! out of here"

The cashier then asked a co-worker that was standing behind the counter ring up this man because I don't know how to do this.

The co-worker then proceeded to the register as the cashier walked away. The male co-worker said what do you want. I told him I needed to place a balance on this gift card.

The male co-worker started and completed the transaction, didn't give me a receipt and just walked off. I then retrieved a shopping cart and started my shopping. When I arrived at the register.

The same male co-worker was behind the counter and said to me I'll take you right here.
I then asked the employee was the store manager available.
The employee responded, "why do you want to speak with the store manager?
I told him that's a personal matter and is the store manager available?

The employee replied he is the manager. I then asked but are you the store manager?
The employee says I'm the assistant manager and we don't have a store manager. I then asked well can I have the contact information for you're district or regional manager. The employee replied "Our company no longer have a District/Regional manager"

I then asked for Family Dollar corporate office contact information. "The employee replied, no need of me giving you that. They won't answer your complaint he's been working there for 4 years and I'm telling you they won't answer you"

I responded to the employee and said I'm still requesting the corporate office contact information. The employee then said, $#*! you, I asked what you wanted.
The employee then said I don't have time for this $#*!. I then asked the employee are you going to ring up my items? The employee replied $#*! you white $#*! I refuse to ring you up and you can get the $#*! out my store. I asked again for the number to the corporate office.

The employee replied I'm not giving you $#*! get you're fat $#*! out of here before I jump across the counter and kill your fat $#*!. I then told the cashier, that's the last thing you want to do. I then said I'll find the information on my own and I will report you.

The employee then said I don't give a $#*! what you do fat $#*! now get out the store before I beat the $#*! out your $#*!.

I left the store and completed my shopping at another retailer.

When I arrived home I started to research on Family Dollar website the corporate office management information. I couldn't locate it. I contacted several family dollar stores in my area. Only one store that finally answered was at the family dollar Broad Rock Road location.

I asked the assistant store manager at the Broad Rock location to take my complaint. The associate had given me the customer complaint corporate office number so I could file a complaint.

I made the verbal complaint with an employee at the number provided to me. The complaint was made on Saturday January 6,2024.

The customer service agent instructed me to follow up with the email complaint which I'm writing now as she reports the matter to the district and regional managers responsible for this store employee.

I'm eagerly awaiting a response but yet to receive one!