I wear a certain waist size in both Jockey and Fruit Of The loom underwear. I ordered the same size from Lands End, and they were hugely too large, about two inches. Lands End said I must pay a $6.95 return shipping charge, even though the product is apparently mis-sized, "That is the policy." In the age of free returns with Amazon, Bed Bath and Beyond, etc, Lands End must either change their policy or fail as a business.
Dear Leonard,
We are sorry to hear that you experienced difficulties with your order. Our Returns Policy is very simple and the returns form can be filled out on our site. We would be happy to review the status of your refund request but you have not included your order number with this review. For a prompt update, please contact us 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA