I've been loyal to this company - using their service and more for more than 5 years. Then I decided to try out T-Mobile since they had a "Phone Promotion" in which Cricket doesn't have. So, I tried to get a refund since I paid for my monthly service in full recently - yet they claim that, "WE DON"T GIVE OUT REFUNDS TO OUR CUSTOMERS IF THEY CANCEL SERVICE". Basically I got scr&w&d for $200 when I decided to pay the damn bill a month ahead. Never again.