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We recently opened a new branch and decided to go with Regus for our virtual office in Ann Arbor, MI. Nobody is answering our phone calls from customers (it goes straight to voice mail, a ticket has been submitted, zero response days later) and the printer has yet to work. Front desk is nice and polite but unable to help beyond submitting a ticket and asking us to follow up each day. We are losing customers because of Regus and I'm not happy at all.
Lesley M.'s review of Regus earned 4 Very Helpful votes
“Thank you, so not just me.”
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Internet and telephone has been out routinely for DAYS now despite the best efforts of the local...
Hi Lesley,
I appreciate that you’re disappointed and would like to help.
We know that your phone answering, and printer services setup is key to your business, and we’ll ensure any technical issue is fixed as a matter of urgency.
The delayed feedback from our telephone service provider caused your phone answering service to be set up late. Your centre team confirmed that your phone answering service has been set up and is working now.
Initially, the centre’s printer required parts replacement but after a full assessment done by the service provider, the whole unit needed to be replaced. As confirmed by your centre team, it will be replaced soon on the scheduled date.
We sincerely apologize for the inconvenience caused.
Your centre team remain your key contact here. Please contact them if you need further assistance on this.
Thank you,
Michelle Spire
Assistant Global Customer Service at Regus