Lesley P.

I ordered and paid for cup cakes for my granddaughters 2nd birthday we arranged a time to pick up, I received an email saying your cakes are ready to pick up.well the staff in shop was very embarrassed to say tge order was not there.
We we were having the party that morning and could get last minute replacements.
I rang customer service their people skills are terrible I could hear a dog barking in the back round trying to have a conversation and she was not one bit sympathetic.
Oh my goodness I was outraged, so Sainsbury's you are an utter disgrace and need to stop doing food, flowers because your total pants at delivering goods, And I want my money back I've had no refund yet get it sorted you were fast enough to take it PS I only give 1star should of had piles of you would of got 20+ of those