I placed my order on December 1st. I ordered 5-7 days shipping. It is now December 16th and I still haven't received anything in the mail. To make matters worse I have sent 2 separate emails with my concerns to their customer service department and have never heard back. Also, when I received my shipping confirmation I was supposed to be able to "Track" my order under my order details for my account, I tried many times and have NEVER been able to view the tracking of my package! This site is completely unreliable! I thought since I was ordering so early I would have plenty of time to mail out my Christmas cards before Christmas but at this rate I might just have to call my bank and dispute the charges because it sure doesn't seem like I'll be receiving any order. STAY AWAY! I've had WAY better experiences with shutterfly, tiny prints, and cardstock. Try one of those instead!