There is no support since 2008. I need to reload and never received my paid for CD for loading. I first loaded on the web but thought I would get the CD. Now I need answers or reload and am unable to contact them. There support site does not work and no way to contact them. I would love to find out a contact to get back with them as I have recommeded this to others. With no support or follow through I can no longer recommend this software. I do recommend Cucusoft as they do support it but they have a higher pixle compression and I likje the lower one that PQDVD offers.