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Booked two Business Class flight roundtrip tickets from SFO to MNL, and they're not seated next to each other. I booked them as a couple (husband and wife). Is it too much to ask after spending $3,600 each ticket to book them next to each other? After checking in and going to the ticket counter, the airline couldn't switch seats either, so we spent the 13+ hours sitting apart, which is not ideal. Arangrant did nothing to help us after repeated contacts to their customer service.
Lester C.'s review of Arangrant earned 2 Very Helpful votes
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Dear Lester,
We really do appreciate this feedback and we completely understand your frustration. We know how important it is to be seated together especially for a 13 hours flight.
Based on our investigation, we have successfully assigned seats 5E and 5G from Manila to San Francisco thru the airline’s website and these are confirmed on our end. However, it appears that this was not provided by the airline at check-in due to unknown reasons. This happen some times due to airline operational requirements that is now beyond our control. Our agent Jennifer assured that the requested seats have been added prior to your travel and if we only knew this ahead of time, we would be glad to assist you further to resolve this.
We value our customer's opinions and would like to thank you again for bringing this to our attention.
Kind regards,
AranGrant Team