CARID is sub name the parent company is ONYX (which I did nor know until I filed a complaint with the BBB). Ordered a set of wheels and tires on 9/12/20. Suppose to ship on 9/28/2020. I called a week prior to that? Why so long and was told that was asap. I tried to cancel and the tab on their website to request cancellation does not work! Good luck getting someone on the phone! I called on the 28th and was told I would get tracking info shortly, nothing! Called numerous time and you stay on hold more than an hour. One time after holding for an hour, message came on and said I was calling after BZ Hours, its was 10:30 AM. Finaaly got someone and requested to speak to Super, could only lease a message.
Super called the next day and flat out Lied! Said the tires and wheels ahd been received by their warehouse and were being assemlbed and I couls not cancel and would get shipping info in the next few days. Not true and it only takes 45 minutes to mount and baalnce a set but it takes a few more days to ship? Made a complaint to AFFIRM for a charge back but i'm sure they are affilited and the told me two weeks for them to make a decision on wether to make a charge back. IO took that as to give ONYX time to comply with the order. I filed a complaint with BBB. ONYX refused to cancel and overnited the wheels and tires on October 6. I reluctantly accepted them. Everyone that I talked to during this process LIED! I will never do business with ths company again and advise you to avoid them! This is a brief synopsys, actual was worse than what Iv'e written.
Dear Lester,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.