So I've been buying the facial cleansing black mask from these guys for quite a few months now and after my friend showed me this negative link I felt like I had to post this to even things out. I asked the company about the reviews and they said they were aware of it. Let me be clear, the customers who went here to write a review didn't receive their item but they all received a FULL REFUND. Now the reason they didn't get their item is because of THEIR MISTAKE lol. They put their address wrong when placing their orders so of course you're not going to get it delivered to you. I've placed over 10 orders from them so far and I ALWAYS get my package in less than 4 days. It ships out of Phoenix Arizona and arrives really fast. I wrote this simply because I felt it's unfair that they're getting blamed for a customer's mistake. I'm in retail so I know the deal!