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Liam M.

Contributor Level

Total Points
168

2 Reviews by Liam

  • Google Translate

4/1/16

The translations are accurate, as are all google programs and products (other than chromecast, so close).

Service
Value
Shipping
Returns
Quality
  • Gearbest

3/31/16

Clearly this site is an enormous scam. I've been talking to a robot, who told me the same exact thing as before, once again failing to explain why, if it takes 3-7 business days that it has taken closer to a month for me to receive my paypal refund. I'm now convinced that this site is an enormous prank played on the unsuspecting, and that every time somebody falls into their trap that they have a little counter for all the people that their company has officially driven insane. I refuse to pretend that I'm getting anywhere in the case of my broken product which never came close to working despite the 80$ price. Your money back guarantee program is a joke, since to get a 67$ refund I need to pay the 33$ shipping. And even then considering how you've handled my request so far, I'm convinced that it would be "lost in transit." But, never fear! For you can find a different plan where you get 8$ and keep the broken watch. That's just the best. When I order a product, this is exactly how I expect it to go. Please take my money, send me a terrible product late, and be sure to stall long enough that it's impossible for me to ever return it within the 45 day time period. Because of the 10-day shipping there and back that leaves 25 days to decifer your cryptic and ridiculous stall techniques, before you can pay 1/3 of the cost of the original price to have it sent back. But hey, you get to keep the broken product, right? So, what should I do? Leave a review on the product on their website? Nope. It claims that I am a new user. I guess that thosse review spots are reserved for the employees of Gearbest.

(Update) Since I posted this review Gearbest representatives have been very helpful in... Closing the support ticket on Gearbest. I gave them my ticket in the hopes that they would at least attempt to fix it, but instead they decided that the customer is always wrong and closed my support ticket, making this my only medium of communication. Once again, they have astonished me by how little sympathy they show for somebody robbed of $90. They could at least try harder in pretending to care. All apologies made by them on this site start in one of four or so ways. Some of which being, "We are sorry for that inconvenience," thanking you for complaining, or, "We are extremely sorry for this dissappointment." I can't recommend a site to shop off of but I can not recommend this one.

The product that I bought: http://www.gearbest.com/smart-watches/pp_*******.html

Tip for consumers:
Don't do it. They already got me but they don't have to get your money too. All I'm saying, is if you are ordering something online, don't pick Gearbest. They'll make you wish there wasn't a Christmas.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Liam,

Thank you for notifying us of your complaint. We are sorry for any inconvenience in this matter.

For the quality issue, we have detailed warranty and return policy. Please kindly refer here: http://www.gearbest.com/about/warranty-and-return.html Could you please give us your order number here? We will follow your issue and resolve it to your satisfaction.

We are looking forward to hearing from you soon.

Best Regards,
Gearbest.com

Liam Has Earned 8 Votes

Liam M.'s review of Gearbest earned a Fraud Buster vote

Liam M.'s review of Gearbest earned 6 Very Helpful votes

Liam M.'s review of Google Translate earned a Very Helpful vote

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