Toyhouse is rampant with user drama, mostly because a fair share of the users are teens, which can be extremely irritating at times, but so long as you try to keep out of it hopefully you wont find yourself wrapped up in any of it. The HTML and CSS aspects on the site (even if one is locked behind a $5/month paywall) are really nice touches to customize your character information pages and your own personal profile, and most people are really nice too, however, the moderation is a nightmare. Theres only one moderator on the site so I dont expect it to be super great, and its amazing how well theyre able to keep up the site on their own being responsible for everything to do with it. I do think the site needs more moderators, it likely will improve with such, but I can understand its likely very difficult to find more people to maintain the site and pay for them and the site upkeep as well. Speaking of premium, there is an optional $5 subscription to support the site. Personally I find premium worth it but its entirely dependent on you, and not using premium doesnt negatively effect your experience or block off anything major. Its just a way to support the site.
Keep in mind whenever you report the site only has one moderator. Their response time has gotten a bit better over the past year, but still likely wont be near as fast as any other site