Twice I ordered a Panasonic phone system. Twice I was shipped the wrong model number product. I was told I would receive a $6 shipping credit once they got the returned item back, but was later told something different (meaning: no return shipping credit.) They also gave me a partial refund (restocking fee applied) on each phone, and I had to call to get the full refund.
I hoped the first order was just a simple mistake, but I feel like I'm the idiot for trusting them twice. I'm not out almost $21 for shipping fees.
I will say shipping was fast, and the phone reps were polite (just very inconsistant with what they told me). But I would be hesitant to order this site, especially with so many others out there.