Li L.

They are so irresponsible. I had a very disappointing experience with jshoppers recently. I am living in Canada. One month ago, I ordered from Amazon.jp to jshoppers for forwarding. But they sent the package to a wrong address(the address in my order page from amazon can show that I used the correct forwarding address), then when I asked them how they are going to solve the problem, they replied that I need to contact EMS myself to change the address to my correct address... Come on, as a receiver, how I can contact EMS with only a tracking number and ask them to send the package to me? Of course EMS rejected. I wrote emails to jshoppers many many times, but no one was helping. I had to call a lot of places, then the people in the wrong address was helpful and helped me to return the package to jshoppers... Actually they could just take the package for themselves. Then, jshoppers got the package, they asked me to pay a second time for the sending fee, or else they will return the package to the seller or just discard it... I feel very angry and disappointed.